Shipping Policy

Last updated on 01-January-2024

We want your shopping experience to be as precious as the jewelry you receive, so here’s everything you need to know about how we’ll get your order delivered to you.

SHIPPING

Domestic Shipping (Within the U.S.)
Delivery Method	Price	Transit Time
Standard Shipping	Free	5-6 Business Days
Express Shipping	$30	3-4 Business Days
International Shipping (Outside the U.S.)
Standard Shipping	Free	8-12 Business Days
Express Shipping	$40	3-5 Business Days

 

*Processing Time: We take 2-4 business days to carefully prepare and pack your order, and to ensure it reaches you in perfect condition.

*Business Days: We ship from Monday to Saturday, excluding holidays.

SERVICES WE USE

To make sure your jewelry arrives safely on time, we have partnered with trusted carriers like UPS, FedEx & USPS. Depending on your location, we will select the best option to get your order to you as quickly as possible.

INSURANCE
We've got your shipment covered by insurance until it safely reaches your doorstep. To ensure a smooth delivery, we recommend being available at the shipping address when your package arrives. Once delivered, Lustre and Light holds no responsibility for the package. In case of unavailability, someone you trust can sign and receive the package for you at the designated address.

APO, FPO, DPO, PO boxes and U.S. Territories

When your order is shipped to APO, FPO, DPO, PO boxes, or U.S. Territories via USPS, you will receive an email confirmation with a tracking number. It typically takes about 8 to 12 business days for your order to arrive. Please note that the estimated delivery date shown is for U.S. addresses only and does not apply to APO, FPO, or DPO addresses.

ORDER TRACKING

The moment we ship your order, you’ll receive a confirmation email with a tracking number. You can follow the journey of your package every step of the way, giving you peace of mind until it arrives at your door. To make sure you receive all our notifications, please add our email ID to your address book. We also suggest checking your 'Spam' and 'Junk' folders regularly, so you don’t miss any important emails from us.

Cancellation and Changes in Order

If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this time, the order may already be in the shipping process, and changes or cancellations may no longer be possible. If you're not satisfied with your order, you can return it after it arrives. Please get in touch with us if you prefer to personally collect your package.

SHIPPING ADDRESS

We want your order to reach you smoothly, so please double-check that your shipping address is correct at checkout. If there is an issue with delivery because of the wrong address, we cannot be responsible, but we will do our best to help if it happens.

DELAYED DELIVERIES

Sometimes things are beyond our control—like weather delays or carrier issues. If we run into any unforeseen delays, we’ll notify you right away and provide an estimated delivery date, so you’re not left wondering.

SALES TAX

Sales tax is applied to orders shipped within the United States, as required by law, based on the shipping destination. The amount of tax will be calculated and added to your order total during checkout. Sales tax rates vary by state and local regulations.

International Customs, Duties and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the customer's responsibility and are not included in the item price or shipping costs. We recommend checking with your local customs office for information on these additional fees before placing your order. Delays due to customs processing are beyond our control.

We’re Always Evolving

As we grow, we may make changes to our Shipping Policy. Rest assured, any updates will be shared right here on our website to keep you in the loop.

AVAILABLE 24x7

Want to know the status of your order? Just log into your account on our website anytime to see the latest updates. Please click here to login to your account.

Need help? We’re here for you!

Email: support@lustrelight.co

Phone: +1 (702) 582-9175